العربيةEnglish ​
العربيةEnglish ​

Citizen Affairs Division

The Citizen Affairs Division is a key administrative unit that serves as an intermediary between visitors— including students, university staff, and other citizens— and the University Presidency. Its responsibilities include facilitating the follow-up of complaints and requests, addressing problems, guiding visitors to the relevant departments, and organizing meetings with senior officials.
The division also receives complaints and suggestions, documents them within the electronic systems approved by the Ministry, follows up on the actions taken, and coordinates with related departments and units to ensure the efficient and transparent completion of procedures.

Regular Meetings of the Citizen Affairs Committee

Main Duties and Responsibilities

1

Receiving citizens from various categories, listening to their complaints, and guiding them appropriately to achieve their requests and complete their transactions through the relevant departments, units, and divisions.

2

Direct supervision of organizing meetings with the University President by receiving requests and complaints from all social groups (faculty members, employees, non-employees, and students), reviewing them, forwarding them to the concerned entities to find appropriate solutions, and then resubmitting them to the University President to obtain final approvals.

3

Referring requests to the relevant authorities according to the directives of the University President by communicating with academic and administrative departments and specialized units to provide opinions on the citizen’s request and follow up on its implementation.

4

Following up on requests and complaints submitted by the Office of the University President or the Office of the Minister.

5

Informing citizens of the procedures taken regarding their requests or complaints via phone calls or by visiting the Citizen Affairs Division to review the response to their request directly, in a transparent manner.

6

Entering requests and transactions into the “Electronic Citizen Government” system to submit them electronically to the General Secretariat of the Council of Ministers and facilitate the review process.

Request Submission Mechanism

1

Writing the request clearly, specifically, and understandably, while accurately defining the subject and title of the request using the official Citizen Affairs Division form.

2

Providing the sender’s full name, place of work, phone number, and email address to enable proper response.

3

Submitting requests either in paper form or via the official email of the Citizen Affairs Division.

4

Communication is conducted through the division’s official phone number during official working hours only.

Citizens will be informed of the procedures taken regarding their requests or complaints through the following channels:

07722701497

citizen_affairs.presidency@uoninevah.edu.iq

Citizens may also visit the Citizen Affairs Unit in person to review the official response to their request directly with one of the division’s staff members or the head of the division.